Overview

This report can be used to track how many contacts on a lead list have been called and how many have been completed.

This report has the potential to include a very large amount of data and to seriously degrade the performance of the contact centre while the report is being generated. To this end, this report is limited to no more than ten campaigns.

Where to find this template

See Add a Report to your report page for instructions on accessing this report.

About a report based on this template

This report uses the List Penetration dataset from the database.

This is a summary report with one row per list when shown as a grid. The report provides data on lists showing call outcomes and calculated completion percentiles.

Filtering is available by:

Filter

Recommendation

Campaign

You will be unable to run the report if none or more than ten campaigns are selected.

List

There is no default filter set on this field