Overview
The leads ungrouped report template is used to track how many contacts on a lead list have been called and how many have been completed.
The Lead Dataset is a predefined query on the Contact Centre database.
The one such template is:
Report Name | Report Description |
List Penetration by List | This report can be used to track how many contacts on a lead list have been called and how many have been completed. |
Fields included in each Report
Field | List Penetration by List |
|---|
% Complete | ● |
Agent Callbacks | ● |
Call Attempts | ● |
Call back | ● |
Campaign | ● |
Completed | ● |
Contacts | ● |
Dialler Bucket | ● |
Leads Added | ● |
List | ● |
New Records | ● |
Not Completed | ● |
Other Outcomes | ● |
Queue Callbacks | ● |
Sales | ● |
Legend
Symbol | Description |
|---|
● | The field is included in the report by default |
○ | The field is not included in the report by default but may be added |
| The field is available as a filter to the report |