Overview

The leads ungrouped report template is used to track how many contacts on a lead list have been called and how many have been completed.

The Lead Dataset is a predefined query on the Contact Centre database.

The one such template is:

Report Name

Report Description

List Penetration by List

This report can be used to track how many contacts on a lead list have been called and how many have been completed.

 Fields included in each Report

Field

List Penetration by List

% Complete

Agent Callbacks

Call Attempts

Call back

Campaign

Completed

Contacts

Dialler Bucket

Leads Added

List

New Records

Not Completed

Other Outcomes

Queue Callbacks

Sales

Legend

Symbol

Description

The field is included in the report by default

The field is not included in the report by default but may be added

 

The field is available as a filter to the report