List Penetration Dataset

Overview

This definition provides the following information to the report user:

What templates are provided by default that use this dataset
What fields are included in the dataset and how the field value is calculated, where applicable.

Where to find this feature

The report templates that are based on this dataset include:

Report	Description
List Penetration by List	This report can be used to track how many contacts on a lead list have been called and how many have been completed.

The fields included in the dataset are:

Field	Description
% Complete	This is calculated as (Total Completed divided by the Number of leads in the list)*100
Agent Callbacks	The number of leads on the list that will be called back by the dialler and offered to a particular agent
Call Attempts	The number of call attempts made from the list
Call back	Agent Callbacks + Queue Callbacks
Campaign	The name of the campaign to which the list belongs.
Completed	The number of leads on the list that received a complete-enabled wrap code
Contacts	The number of leads on the list that received a contact-enabled wrap code
Dialler Bucket	The number of uncompleted leads on the list that the dialler is currently calling
Leads Added	The number of leads in the list
List	The name of the list
New Records	The number of leads on the list that have New Record as the wrap code and that haven’t yet been called
Not Completed	The number of leads on the list that are marked as not completed or remaining leads
Other Outcomes	The number of leads on the list that have: New Record, Telco Error, Abandoned, Busy, No Answer, Answer Machine, or Dialler Hang Up as the wrap code
Queue Callbacks	The number of leads on the list that will be called back by the dialler
Sales	The number of leads on the list that received a sale-enabled wrap code