Overview

The leads ungrouped report template is used to report on the interaction data for each lead.

The Lead Dataset is a predefined query on the Contact Centre database.

The one such template is:

Report Name

Report Description

Leads Ungrouped

This is a detailed report showing interaction data for each lead.

 Fields included in each Report

Field

Leads
Ungrouped

Agent

Attempts

Callback DT

Campaign

Customer key

Dialler Next Call DT

Is Active

Is Complete

Last Activity DT

Last Dialler DT

Lead ID

List

Loaded DT

Outcome of call

Phone 1

Phone 2

Phone 3

Legend

Symbol

Description

The field is included in the report by default

The field is not included in the report by default but may be added

 

The field is available as a filter to the report