Overview
The leads ungrouped report template is used to report on the interaction data for each lead.
The Lead Dataset is a predefined query on the Contact Centre database.
The one such template is:
Report Name | Report Description |
Leads Ungrouped | This is a detailed report showing interaction data for each lead. |
Fields included in each Report
Field | Leads
Ungrouped |
Agent | ● |
Attempts | ● |
Callback DT | ● |
Campaign | ● |
Customer key | ● |
Dialler Next Call DT | ● |
Is Active | ● |
Is Complete | ● |
Last Activity DT | ● |
Last Dialler DT | ● |
Lead ID | ● |
List | ● |
Loaded DT | ● |
Outcome of call | ● |
Phone 1 | ● |
Phone 2 | ● |
Phone 3 | ● |
Legend
Symbol | Description |
● | The field is included in the report by default |
○ | The field is not included in the report by default but may be added |
| The field is available as a filter to the report |