Overview

This definition provides the following information to the report user:

  • What templates are provided by default that use this dataset

  • What fields are included in the dataset and how the field value is calculated, where applicable.

Where to find this feature

  1. Open the Workspace.

  2. Select the Live Reports tab.

  3. Hover over Administration.

  4. Select Reports.

  5. Select the Create tab.

  6. Open the Data Set drop-down selection list.

 


The report templates that are based on this dataset include:

Report

Description

Leads Ungrouped

This is a detailed report showing interaction data for each lead.

The fields included in the dataset are:

Field

Description

Agent

The name of the agent associated with this lead

Attempts

The number of attempts to call this lead

Callback DT

The timestamp of the most recent callback to this lead

Campaign

The name of the campaign associated with this lead

Customer key

This is the customer provided unique identifying number for the lead

Dialler Next Call DT

The timestamp of the next scheduled attempt to contact this lead

Is Active

Has the lead been marked as active? (0 = no, 1 = yes)

Is Complete

Has the lead been marked as complete? (0 = no, 1 = yes)

Last Activity DT

The timestamp of the last activity associated with this lead

Last Dialler DT

The timestamp of the last attempt to contact this lead

Lead ID

The unique identifying number for the lead

List

The name of the list associated with this lead

Loaded DT

The timestamp when this lead was added to the list

Outcome of call

The outcome of the most recent attempt

Phone 1

The primary phone number provided for this lead

Phone 2

The secondary phone number provided for this lead

Phone 3

The tertiary phone number provided for this lead