Inbound Campaign videos
Overview
As we have added more functionality to the product some of these videos are a little out of date, where this has happened links, and notes have been provided to give more information. Replacements will be recorded soon!
This video sequence will take you through the process of creating an Inbound Campaign:
1. Create an Inbound Campaign
Teams now need to be added to Campaigns
Assigned Teams
Go to the Assigned Teams Tab
In the Is Assigned column select All
Select the Teams you would like to add the Agent to
Press the Add button in the header
Press Save
If the relevant Team doesn’t display you can create in the Teams module in the Administration menu
The layout has changed since the video was made
All fields on the new screen are explained here:
2. How to Create a Workflow
List of Workflow objects
Click on an object for more information
For further written details about Workflows see this article Workflows
3. How to configure a Voice Channel
4. How to add a Transfer Pool to a Campaign
5. How to add Wrap Codes to a Campaign
6. How to add Agents to a Campaign
7. How to Create an Agent Script
8. How to Create a Callback for an Inbound Campaign