As we have added more functionality to the product some of these videos are a little out of date, where this has happened links, and notes have been provided to give more information. Replacements will be recorded soon!
There is more detailed written information here:
This video sequence will take you through the process of creating an Email Campaign:
1. How to Create an Email Campaign
Go to the Assigned Teams Tab
In the Is Assigned column select All
Select the Teams you would like to add the Agent to
Press the Add button in the header