Overview

This report provides the details on the most recent calls attempted by the dialler. It is typically set to report on a fixed interval such as the preceding day or week however it can also report on historical data such as between two specified dates

Where to find this template

See Add a Report to your report page for instructions on accessing this report.

About a report based on this template

This report uses the Call Results dataset from the database.

This report has the potential to include a very large amount of data and to seriously degrade the performance of the contact centre while the report is being generated. Please exercise care when first creating this report by sensible selection of filters. 

Filtering is available by:

Filter

Recommendation

Campaign

There is no default filter set on this field

Timestamp

Refer to the Timestamp Report Filters for an explanation of these filters.
The default setting for this report is: To Date 8 hours.