Overview

This definition provides the following information to the report user:

  • What templates are provided by default that use this dataset

  • What fields are included in the dataset and how the field value is calculated, where applicable.

Where to find this feature

  1. Open the Workspace.

  2. Select the Live Reports tab.

  3. Hover over Administration.

  4. Select Reports.

  5. Select the Create tab.

  6. Open the Data Set drop down selection list.

 


The report templates that are based on this dataset include:

Report

Description

Dialler Current by Hour

This report provides data on dialler outcomes for the current day grouped by the hour.

The fields included in this dataset are:

Field

Description

Abandoned

The number of calls that have Abandoned as the dialler outcome

Answering Machine

The number of calls that have Answering Machine as the dialler outcome

Busy

The number of calls that have Busy as the dialler outcome

Call Back Agent

The number of leads that were added to an agent callback queue in the period

Call Back Queue

The number of leads that were added to a campaign callback queue in the period

Call Date

The date on which the call was dialled

Dialler Call Hour

This 60 minutes interval e.g. 14:00 to 15:00 for the report row

Dialler Hangup

The number of calls that have Dialler Hangup as the dialler outcome

Disconnected

The number of calls that have Disconnected as the dialler outcome

New Record

This number of leads that were called for the first time during the 60 minute period

No Answer

The number of calls that have No Answer as the dialler outcome

Telco Error

The number of calls that have Telco Error as the dialler outcome

Total Available

This total number of calls dialled in the 60 minute period