Overview

The dialler attempts report template is used to report on the performance of the dialler for one campaign for one day.

The one such template is:

Report

Description

Dialler Attempts by Date, Campaign, List

This is a summary report in which each row contains dialler outcomes totals and percentages for one day in one campaign using one list.

 Fields included in this report

Field

Dialler Attempts by Date, Campaign, List

Abandoned

Abandoned %

Added Leads

Agent Interactions

Answered

Answered %

Answering Machine

Answering Machine %

Busy

Busy %

Campaign

Cancelled

Cancelled %

Completes

Contacts

Date

Dialler Attempts

Dialler Hang Up

Dialler Hangup %

Disconnected

Disconnected %

List

No Answer

No Answer %

Sales

Telco Error

Telco Error %

Legend

Symbol

Description

The field is included in the report by default

The field is not included in the report by default but may be added

 

The field is available as a filter to the report