Overview

This report provides data on each DNIS in use for inbound voice campaigns.

Where to find this template

See Add a Report to your report page for instructions on accessing this report.

About a report based on this template

This is a summary report with one line per DNIS.  It uses the Activities dataset from the database.

Filtering is available on:

Filter

Recommendation

Call Direction

The available options are: in, out, unknown.

The default setting is In.

Call Type

The available options are: agent call, call, diverted call, diverted queue call, email, extension, manual call, outbound, SFDC outbound.

Activity Status

The available status options are:

in queue (1)answered (3)voicemail (4)abandoned (5)diverted (8)auto callback (12)cancelled (13)in workflow (14)

 It is recommended that you do not filter on activity status.

Timestamp

Refer to the Timestamp Report Filters for an explanation of these filters.

The default setting for this report is: To Date 8 hours.

DNIS

All DNIS numbers registered by the Contact Centre are presented here for selection.