This report provides data on each DNIS in use for inbound voice campaigns.
Where to find this template
See Add a Report to your report page for instructions on accessing this report.
About a report based on this template
This is a summary report with one line per DNIS. It uses the Activities dataset from the database.
Filtering is available on:
The available options are: in, out, unknown.
The default setting is In.
The available options are: agent call, call, diverted call, diverted queue call, email, extension, manual call, outbound, SFDC outbound.
The available status options are:
in queue (1)answered (3)voicemail (4)abandoned (5)diverted (8)auto callback (12)cancelled (13)in workflow (14)
It is recommended that you do not filter on activity status.
Refer to the Timestamp Report Filters for an explanation of these filters.
The default setting for this report is: To Date 8 hours.
All DNIS numbers registered by the Contact Centre are presented here for selection.