Overview
The custom report templates have been created to produce wallboard reports.
They are:
Report Name | Report Description |
Agent Performance Wallboard | This report provides live details of the statuses of one or more agents as well as the duration since the last change |
Dialler Progress | This is a proprietary report that presents a visual representation of the current or final status of the most recent 100 dial attempts made. |
Campaign Dialler Performance | This report provides live feedback on the adaptive predictive dialler’s performance using graphs and statistics |