The custom report templates have been created to produce wallboard reports.

They are:

Report Name

Report Description

Agent Performance Wallboard

This report provides live details of the statuses of one or more agents as well as the duration since the last change

Dialler Progress

This is a proprietary report that presents a visual representation of the current or final status of the most recent 100 dial attempts made.

Campaign Dialler Performance

This report provides live feedback on the adaptive predictive dialler’s performance using graphs and statistics