Overview

The call results-based report templates provide dialler statistics for outbound voice campaigns.

They are:

Report Name

Report Description

Dialler Progress Ungrouped

This report provides the details on the most recent calls attempted by the dialler.

Call Results by Campaign (Compliance)

This report can be used to track conformance to Statutory Regulations in regard to Abandoned Calls.

Fields included in each Report

Field

Dialler Progress Ungrouped

Call Results by Compliance

Abandoned

 

Abandoned Calls Rate

 

Agent

 

AMD False Positives

 

AMD False Positives Rate

 

Answering Machine

 

Assumed Abandoned Calls

 

Assumed Total Live Calls

 

Call ID

 

Campaign

Completes

 

Compound Abandon Rate

 

Connected Calls

 

Contacts

 

Dial Date and Time

 

Lead ID

 

Phone/DNIS

 

Sales

 

Status

 

Legend

Symbol

Description

The field is included in the report by default

The field is not included in the report by default but may be added

 

The field is available as a filter to the report