Call Results-based Report Templates

Report Name

Report Description

Dialler Progress Ungrouped

This report provides the details on the most recent calls attempted by the dialler.

Call Results by Campaign (Compliance)

This report can be used to track conformance to Statutory Regulations in regard to Abandoned Calls.

Field

Dialler Progress Ungrouped

Call Results by Compliance

Abandoned

●

Abandoned Calls Rate

●

Agent

●

AMD False Positives

●

AMD False Positives Rate

●

Answering Machine

●

Assumed Abandoned Calls

●

Assumed Total Live Calls

●

Call ID

●

Campaign

●

●

Completes

○

Compound Abandon Rate

●

Connected Calls

●

Contacts

○

Dial Date and Time

●

Lead ID

●

Phone/DNIS

●

Sales

○

Status

●

Symbol

Description

●

The field is included in the report by default

○

The field is not included in the report by default but may be added

The field is available as a filter to the report