Overview

This report provides data on the outbound activities for a specified reporting period.

Where to find this template

See Add a Report to your report page for instructions on accessing this report.

About a report based on this template

This is a Summary report with one line per Date + IDD.  It uses the Activities dataset from the database.

Filtering is available by:

Filter

Recommendation

Campaign

Select one or more from the list of campaigns

Agent

Select one or more from the list of available agents

Call Direction

The available options are: in, out, unknown.

The default setting is Out..

Call Type

The available options are: agent call, call, diverted call, diverted queue call, email, extension, manual call, outbound, SFDC outbound.

Timestamp

Refer to the Timestamp Report Filters for an explanation of these filters.

The default setting for this report is: To Date 7 Days.