This report calculates the number of agents logged in for at least part of each active campaign hour inside the reporting period.

Where to find this template

See Add a Report to your report page for instructions on accessing this report.

About a report based on this template

This report uses the Agent History dataset from the database.

It is a summary report with one line per day and per hour within the reporting period.

Filtering is available by: 




Refer to the Timestamp Report Filters for an explanation of these filters.
The default setting is:  To Date 30 Days.

The date is included in the report by default as well as any pause reasons that the agents included in the report might access.