Overview

This report provides details of the actions and statuses of one or more agents for a specified period.

Where to find this template

See Add a Report to your report page for instructions on accessing this report.

About a report based on this template

This report uses the Agent History dataset from the database.

This report has the potential to include a very large amount of data and to seriously degrade the performance of the contact centre while the report is being generated. Please exercise care when first creating this report by sensible selection of filters.

Filtering is available by:

Filter

Recommendation

Agent

There is no default filter set on this field

Call Direction

There is no default filter set on this field

Call Type

There is no default filter set on this field

Agent Actions

There is no default filter set on this field

Timestamp

Refer to the Timestamp Report Filters for an explanation of these filters.
The default setting for this report is: To Date 4 hours.