Overview

This report summarises the status durations for one or more agents for a specified period.

Where to find this template

See Add a Report to your report page for instructions on accessing this report.

About a report based on this template

This report uses the Agent History dataset from the database.

It is a summary report with one line per agent. 

Filtering is available by:

Filter

Recommendation

Campaign

There is no default filter set on this field

Agent

There is no default filter set on this field

Call Direction

There is no default filter set on this field

Call Type

There is no default filter set on this field

Timestamp

Refer to the Timestamp Report Filters for an explanation of these filters.
The default setting for this report is: Last Month