Overview

This wallboard report provides data on the activities and call outcomes within an inbound campaign. 

Where to find this template

See Add a Report to your report page for instructions on accessing this report.

About a report based on this template

The wallboard uses the Activities dataset from the database.

This is a summary report with one row per campaign when shown as a grid.

Filtering is available by:

Filter

Recommendation

Campaign

It is recommended that you limit the campaigns included in this report to currently or very recently active inbound campaigns.

Call Direction

The available options are: in, out, unknown.

The default setting is In.

Call Type

The available options are: agent call, call, diverted call, diverted queue call, email, extension, manual call, outbound, SFDC outbound.

Activity Status

The available status options are:

in queue (1)answered (3)voicemail (4)abandoned (5)diverted (8)auto callback (12)cancelled (13)in workflow (14)

 It is recommended that you do not filter on activity status.

Timestamp

Refer to the Timestamp Report Filters for an explanation of these filters.

The default setting for this report is: To Date 8 hours.