Agent Statistics-based Report Templates

Overview

The Agent Statistics report templates provide both detail and summary reports on agent log on statistics.

They are:

Report	Description
Billing: Agents Stats by Date	This report summarises the agent log in statistics for each day in the reporting period.
Billing: Agent Stats by Month	This report summarises the agent log in statistics for each month in the reporting period.
Billing Agent Stats Ungrouped	This report details the agent log in activities for the reporting period.

Fields included in each Report

Field	Billing: Agent Stats by Date	Billing: Agent Stats by Month	Billing: Agent Stats Ungrouped
Date Time	●		●
Month		●
Date
Hour
Concurrently Log In	●	●	●
Active Accounts	●	●	●
Unique Log In	●	●

Legend

Symbol	Description
●	The field is included in the report by default
○	The field is not included in the report by default but may be added
	The field is available as a filter to the report