Agent Statistics Dataset

Overview

This definition provides the following information to the report user:

What templates are provided by default that use this dataset
What fields are included in the dataset and how the field value is calculated, where applicable.

Where to find this feature

The report templates that are based on this dataset include:

Report Name	Description
Billing: Agents Stats by Date	This report summarises the agent log in statistics for each day in the reporting period.
Billing: Agent Stats by Month	This report summarises the agent log in statistics for each month in the reporting period.
Billing Agent Stats Ungrouped	This report details the agent log in activities for the reporting period.

The fields included in this dataset are:

Field	Description
Date Time	Timestamp in Date/Time format
Month	Timestamp in Month/Year format
Date	Timestamp in Date format
Hour	Timestamp in Hour of the Day format
Concurrently Log In	The maximum number of agents logged in concurrently
Active Accounts	The maximum number of active agents
Unique Log In	The number of unique agents logged in