Overview

This report provides data on pause reason usage for a specified period.

Where to find this template

See Add a Report to your report page for instructions on accessing this report.

About a report based on this template

This report summarises the duration spent paused on each day for each reason available to the agents involved.

It uses the Agent History dataset from the database.

It is a summary report with one line per day within the reporting period. Any available Pause Reasons are included.

Filtering is available by:

Filter

Recommendation

Campaign

There is no default filter set on this field

Agent

There is no default filter set on this field

Call Direction

There is no default filter set on this field

Timestamp

Refer to the Timestamp Report Filters for an explanation of these filters.
The default setting for this report is: To Date 7 Days.