The Administration menu provides the following modules:


The Agents module allows you to create and manage agent profiles, where an agent is a contact centre employee who is responsible for external interactions, and who is registered to use the Agent Toolbar as their communications interface.

Organisation Settings

The Settings module allows you to configure the organisation-wide settings for the contact centre.


The Notifications module allows you to broadcast notification messages throughout the Workspace, the Agent Toolbar or to a specific Agent.


The Users module allows you to create and manage workspace user profiles.

User Roles

Roles enables you to setup roles that have specific permissions and assign them to workspace users.


Allows you to group users and agents, and assign campaigns & pause reasons at the team level.