Overview

This report provides data on the outbound activities for a specified reporting period.

Where to find this template

See Add a Report to your report page for instructions on accessing this report.

About a report based on this template

This is a detailed report with one line per activity. It uses the Activities dataset from the database.

Grouping is not available. The information is initially presented in chronological order based on the activity timestamp however sorting in ascending or descending order is possible by clicking on a column header.

Filtering is available by:

Filter

Recommendation

Campaign

It is recommended that you limit the campaigns included to currently or very recently active inbound campaigns.

Agent

Select which agent’s activities you wish to be included in this report.

Call Direction

The available options are: in, out, unknown.

The default setting is Out.

Call Type

The available options are: agent call, call, diverted call, diverted queue call, email, extension, manual call, outbound, SFDC outbound.

Activity Status

The available status options are:

in queue (1)answered (3)voicemail (4)abandoned (5)diverted (8)auto callback (12)cancelled (13)in workflow (14)

 It is recommended that you do not filter on activity status.

Timestamp

Refer to the Timestamp Report Filters for an explanation of these filters.

The default setting for this report is: To Date 8 hours.

DNIS

All DNIS numbers registered by the Contact centre are presented here for selection.