You can implement Single Sign On (SSO) with Azure Active Directory (AD) for ipSCAPE and this gives you the ability to simplify access and manage easily your Agents accessing the Workspace, Agent Toolbar, or the CTI Adaptor.
Benefits:
Manage Agents easily via your Active Directory
Users don't need to log in as they will be automatically logged into the application
Make use of API's to provision Agents in the application
When the user logs into your Active Directory, they are automatically authenticated and logged into the application
1. Adding Azure Active Directory as an SSO Provider
Go to "Azure Active Directory", select "App registrations" and create a "New registration". In this example, we've created an app called "ipsapi".
After clicking the "Register" button, click the app you just created from the list. Then click on the "Authentication" section and populate the fields accordingly to the table below:
Click the "Overview" section, and raise a ticket with ipSCAPE Service Desk with the following details to complete the configuration of the credentials into ipSCAPE:
