Overview

You can implement Single Sign On (SSO) with Azure Active Directory (AD) for ipSCAPE and this gives you the ability to simplify access and manage easily your Agents accessing the Workspace, Agent Toolbar, or the CTI Adaptor.

Benefits:

  • Manage Agents easily via your Active Directory

  • Users don't need to log in as they will be automatically logged into the application

  • Make use of API's to provision Agents in the application

  • When the user logs into your Active Directory, they are automatically authenticated and logged into the application

1. Adding Azure Active Directory as an SSO Provider

Azure Active Directory App Registration

  • Login to https://portal.azure.com

  • Go to "Azure Active Directory", select "App registrations" and create a "New registration".
    In this example, we've created an app called "ipsapi".

  • After clicking the "Register" button, click the app you just created from the list. Then click on the "Authentication" section and populate the fields accordingly to the table below:

     

Field

Environment

Value

Redirect URIs

All Environments

https://ctiadaptor.ipscape.com.au

https://<TENANT_HOSTNAME>/workspace/authorize-sso

https://<TENANT_HOSTNAME>/agenttoolbar/authorize-sso

Logout URL

All Environments

https://<TENANT_HOSTNAME>/api/latest/user/endthirdpartysession

ID Tokens

All Environments

Checked

  • Click the "Overview" section, and raise a ticket with ipSCAPE Service Desk with the following details to complete the configuration of the credentials into ipSCAPE:

    • Application (client) ID

    • Directory (tenant) ID

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