ipSCAPE offers numerous options for connectivity to establish a voice path for an agent.
Modernise your contact centre with ipSCAPE's Web Web Connect which facilitates calls directly through the web browser without the need for a soft-phone, desk phone, or plug-ins.
Web RTC can be used to login in all instances of ipSCAPE through the Agent toolbar or through your CRM using our CTI adaptor.
1. Requirements
Firefox and Chrome Browsers (latest 3 versions)
100kbps bandwidth per connected workstation
2. Receiving Inbound Calls on a Non-Persistent Connection
Your PC will ring and you will receive an Inbound Call notification in your browser
Click once on the notification to Answer
The call will be connected & you’ll see a red button appear on the Web Connect browser tab
3. Using the Number Pad to send DTMF tones
Select the number pad icon on the right of the agent toolbar
3. Troubleshooting
If you attempt to close the Web Connect tab you will see the following warning message
If you select Leave, your voice path will be dropped, and the timer in your agent toolbar will appear in red
Log your agent out and log in again to re-establish your voice connection
